 Guarantee: We fully guarantee all of our products. If for some reason you are not happy with any item you purchase from us you may exchange it or return it for a refund. Product claims must be made within 30 days of purchase.
Return Policy: Product claims must be made within 30 days of purchase. The merchandise must be in new condition and in the original packaging with all of its paperwork. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.
Service: At Planet Natural our goal is to keep you happy. All in-stock orders are shipped the same day if received by 12:00 PM (Eastern Time). Orders received after 12:00 PM are shipped the following business day. Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday.
How To Order: Secure Online Ordering - All items on this website can be purchased safely online using our secure shopping cart. This cart eliminates the possibility, however small, that someone might capture and view your sensitive information (such as a credit card number) while it is en route over the internet. Best of all, our shopping cart makes ordering over the internet easy. We have a $10.00 minimum order to help cover credit card fees and other costs.
To place an online order:
1.) Click the "Buy Now" button next to the item(s) you would like to purchase.
2.) Within your shopping cart, select quantity and product qualities (if applicable). You can change your cart anytime prior to ordering.
3.) Select "Check Out" or "Continue Shopping".
To place an order by mail:
1.) Click the "Buy Now" button next to the item(s) you would like to purchase.
2.) Complete the first 4 steps of our 5 step order process. Do not click "Place Order."
3.) Print step 4 (the Payment Page) and send it with check, money order or credit card number to 1612 Gold Ave., Bozeman, MT 59715. There will be a $30.00 charge on all returned checks.
To place an order by fax:
1.) Click the "Buy Now" button next to the item(s) you would like to purchase.
2.) Complete the first 4 steps of our 5 step order process. Do not click "Place Order."
3.) Print step 4 (the Payment Page) and fax to (406) 587-0223. Orders may be faxed 24 hours, 7 days a week.
To place an order by phone:
Pick up the phone and give us a call at 800-289-6656 or (406) 587-5891 between 8 AM and 5 PM Mountain Time - please have your credit card information ready.
Shipping: All catalog items are shipped via Priority Mail or Fed Ex Ground to the 48 contiguous U.S. states during business hours (M-F). If shipping Fed Ex, please provide your street address as they cannot deliver to a PO box. If faster delivery is required, Next Day, 2-Day and 3-Day services are available at an extra charge.
Shipments to Alaska, Hawaii, Puerto Rico and APO addresses will be sent via US Postal Service (Priority Mail). Please select Priority Mail from the shipping options menu located on your shopping cart.
Packaging: If your order shows up in a used box with foam peanuts, don't be offended. We recycle sturdy boxes, peanuts and newspapers whenever we can to reduce waste. |
